Get in Touch

We aim to respond to all support inquiries within 24 hours during business days. Priority support customers typically receive responses within 4 hours. For urgent technical issues, we recommend contacting us directly at support@parklolo.com with "URGENT" in the subject line.

To help us assist you faster, please include: your API key or account email, the endpoint you're having trouble with, any error messages you're seeing, the request/response details (without sensitive data), and steps to reproduce the issue. Screenshots and code samples are also very helpful!

Currently, we provide support via email and our contact form. This allows us to better track and resolve issues. Enterprise plan customers can request dedicated support channels including video calls for onboarding and integration assistance.

We love hearing feature requests! Please use this contact form and select "Feedback" as the subject. Describe the feature you'd like to see, your use case, and how it would benefit your application. We review all feature requests and prioritize based on customer demand and alignment with our roadmap.

Our comprehensive API documentation is available on our main page. It includes endpoint references, request/response examples, authentication guides, and integration tutorials. If you can't find what you're looking for, please contact us!