Effective date: 21 November 2025
These Terms and Conditions ("Terms", "Agreement") govern the use of the FaceHub API and related services ("Service") provided by Parklolo UG (haftungsbeschränkt) ("we", "us", "our", "Parklolo").
By registering for an account, obtaining API keys, or using the Service, you ("Developer", "Customer", "you", "your") agree to be bound by these Terms. If you do not agree, you may not use the Service.
Parklolo UG (haftungsbeschränkt)
Jan-Külper-Weg 1 a
22547 Hamburg
Germany
Registered with the commercial register of the local court (Amtsgericht) Hamburg under HRB 175340
EUID: DEK1101R.HRB175340
Email: support@parklolo.com
The FaceHub API is a face recognition and image processing API designed for developers and business customers. It allows you to:
The Service may be expanded with additional endpoints, features and improvements from time to time. The specific technical details, request / response formats, rate limits, quotas and capabilities are set out in our API documentation and are subject to change.
To use the Service, you must create a developer account. During registration, you are required to provide accurate and complete information (e.g. business name, contact email, company information).
After account creation, you will be issued API keys. These keys grant access to the Service and may be linked to plans, rate limits or billing configurations.
You are responsible for keeping your API keys and credentials confidential and secure. Any usage under your API key is your responsibility. If you suspect that your keys have been compromised, you must notify us immediately and rotate your keys.
The Service is intended for business use and for developers or companies that are at least 18 years old, have the legal capacity to enter into contracts, and comply with these Terms and all applicable laws.
Generally, you should maintain only one account per legal entity or business project, unless otherwise agreed in writing. Multiple accounts for the purpose of circumventing rate limits, quotas or other restrictions are not allowed.
We offer a Free Tier which may include limited usage of certain endpoints (e.g. 100 processed images per month on the queue endpoint). Other endpoints (e.g. /api/face/selfie, /api/face/count) may be available without monthly limits during the Free Tier. Exact quotas and limits are published in the documentation and may be changed at our discretion with reasonable notice.
Our Pay-as-you-go plan allows for higher usage and is billed monthly. Current pricing is typically:
The detailed pricing structure and included quotas are published on our website, in your customer portal and on your invoice. We reserve the right to adjust prices with 30 days' notice. If you do not wish to accept a price increase, you may downgrade to a Free Tier (if available) or terminate your account.
For large-scale usage or special requirements (e.g. enterprise support, service-level agreements, custom quotas), we may offer custom pricing and contract terms. These are agreed individually.
Charges are billed monthly in arrears for actual usage (unless otherwise agreed in a custom plan or quote). Payment is processed via a third-party payment provider (e.g. Stripe). We may store limited billing details; full payment details are handled by the payment provider in accordance with their terms and privacy policy.
Invoices are due upon receipt. If payment is overdue, we reserve the right to suspend or restrict your access to the Service until payment is received.
All prices are stated exclusive of VAT and other applicable taxes, which will be added where legally required.
You may use the Service solely for lawful purposes and in accordance with these Terms. In particular, you may integrate the API into your applications, services or websites for face recognition and image processing functionalities.
You may not:
For most use cases, you are the data controller and we are a processor for personal data (including face images and biometric data) that you submit via the API. You are responsible for:
Where you use the FaceHub API to process personal data (including biometric data such as face images and embeddings), we act as processor on your behalf and you act as controller (unless otherwise agreed in writing).
By using the Service for personal data processing, you accept the Data Processing Agreement (DPA) published by us, which forms part of these Terms.
The DPA sets out the subject matter, duration, nature, purpose, type of personal data, categories of data subjects, our and your obligations under Art. 28 GDPR, instructions, security measures, the list of sub-processors, and other important details.
The current version of the DPA is available upon request at support@parklolo.com.
All face embeddings, metadata, EXIF / IPTC data, search indices and other derived data generated from images you submit via the API ("Customer Data") remain your property or the property of your licensors or end users. Raw images are processed to extract embeddings and are not stored.
We do not claim ownership of Customer Data. We only process it in accordance with your instructions and as necessary to provide the Service.
We process Customer Data solely:
We do not use Customer Data (including face embeddings or metadata) for our own marketing purposes, for profiling, for training models on your data, or for any other purposes not specified in these Terms or the DPA. Raw images are not stored and are discarded immediately after processing.
Unless you configure different retention settings via the API or in your account settings:
You can request deletion of specific Customer Data or the complete closure of your account at any time by contacting support@parklolo.com. Upon termination, we will delete or anonymise Customer Data in accordance with the DPA and this Agreement, unless retention is required for legal, regulatory or security reasons.
We aim to provide a reliable and stable API service. However, we do not guarantee 100 % uptime. The Service may occasionally be unavailable due to maintenance, updates, technical issues or factors beyond our control (e.g. hosting provider outages).
We may perform planned maintenance from time to time. Where possible, we will provide advance notice of planned downtime.
Free Tier users receive community support (documentation, FAQ, email support on a best-effort basis).
Pay-as-you-go Plan users and custom plan customers may receive priority email support or other support options as agreed.
Support does not include custom development, integration services, training or deployment assistance, unless separately agreed and paid for.
All rights, title and interest (including all intellectual property rights) in and to the Service, the FaceHub API, the underlying software, algorithms, models, documentation, trademarks and website remain with us or our licensors. These Terms do not grant you any ownership rights to the Service.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service via the API for the duration of your account and subscription.
If you provide feedback, suggestions or ideas for improving the Service, we may use this feedback without any obligation or compensation to you.
Each party may receive confidential information from the other party (e.g. business plans, API implementation details, pricing information, Customer Data).
Each party agrees to:
This obligation does not apply to information that is publicly available, already known to the receiving party, or independently developed without reference to confidential information.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR RELIABILITY OF RESULTS.
We do not guarantee that:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The above limitations do not apply to liability which cannot be excluded or limited by law (e.g. liability for death or personal injury caused by our negligence, or liability for intentional misconduct or gross negligence).
You are responsible for your use of the Service and for any Customer Data you submit. You agree to indemnify and hold us harmless from any claims, damages, losses or expenses (including legal fees) arising out of or relating to your breach of these Terms, your violation of applicable law, your infringement of third-party rights, or your misuse of the Service.
We may update, modify or discontinue features, endpoints or the Service from time to time. We will endeavour to provide reasonable notice of material changes, but we do not guarantee that any specific feature will remain available indefinitely.
We may modify these Terms from time to time (e.g. to reflect changes in the Service, pricing or applicable law).
We will indicate the effective date at the top of this document. If the changes are material, we will notify you via email or a notice in the Service at least 30 days before the changes take effect.
Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and may close your account.
You may terminate your account at any time by contacting support@parklolo.com or via the account settings. If you terminate during a paid billing period, you remain responsible for any charges accrued up to the end of that period; we do not offer pro-rata refunds unless otherwise agreed or required by law.
We may suspend or terminate your access to the Service, with or without notice, if:
We will make reasonable efforts to provide you with notice and an opportunity to remedy any breach before terminating your account, except where immediate suspension is necessary.
Upon termination:
Sections of these Terms that by their nature should survive termination (e.g. intellectual property, confidentiality, disclaimers, liability, dispute resolution) will remain in effect.
You can retrieve Customer Data (such as embeddings, metadata, and search results) via the API endpoints for as long as your account is active and the data is still stored.
If you wish to export your data before closing your account or after termination, please contact support@parklolo.com in advance. We will cooperate to the extent technically feasible.
The Service may integrate with or link to third-party tools, platforms or websites (e.g. for hosting, payment processing, support). We are not responsible for the content, terms, privacy practices or availability of such third-party services. Your use of third-party services is governed by their respective terms and policies.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to circumstances beyond its reasonable control, including (without limitation) acts of God, natural disasters, war, terrorism, labour disputes, government actions, pandemics, or infrastructure failures (e.g. Internet or data centre outages).
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany.
If you are a business customer (Kaufmann) within the meaning of the German Commercial Code (HGB), any disputes arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Hamburg, Germany.
If you are a consumer, you retain the right to bring proceedings in the courts of your habitual residence in accordance with applicable consumer protection law.
Before initiating any formal proceedings, we encourage you to contact us at support@parklolo.com to discuss and attempt to resolve any disputes informally.
If any provision of these Terms is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely reflects the intent of the original provision.
These Terms (together with the Privacy Policy, DPA and any specific contract or order form agreed between the parties) constitute the entire agreement between you and us regarding the Service and supersede any prior agreements, representations or understandings (whether oral or written).
If you have any questions about these Terms, the Service, or your account, please contact us at:
Parklolo UG (haftungsbeschränkt)
Jan-Külper-Weg 1 a
22547 Hamburg
Germany
Email: support@parklolo.com